Privacy Policy – Illusio

1. Information We Collect

1.1 Information You Provide

We collect personal information you provide directly, including:

• Email address
• Display name
• Profile photo (if uploaded)
• Language preference
• Communications you send to us

If you subscribe to Illusio Premium, we receive confirmation of your subscription status and expiration date from the App Store provider.

Payments are processed through the relevant App Store; we do not store payment details.

1.2 Usage Information

To provide core functionality, we store:

• Playback history and listening progress
• Content saved to favorites
• Basic diagnostic data such as crash reports

We only collect data necessary for app functionality and stability.

We do not use your data for advertising, profiling, or third-party tracking.

1.3 Technical Information

We process only limited technical data required for app security, maintenance, and performance, such as app version and diagnostic data.

Technical data is not intentionally used to identify users, track locations, or build marketing profiles.

2. How We Use Your Information

We use personal information to:

• Provide and operate the app
• Enable account features
• Save listening progress and favorites
• Manage subscriptions
• Respond to support requests
• Improve app stability and performance
• Comply with legal obligations

We do not sell, rent, or trade personal information.

3. Legal Basis for Processing

For users in the EEA, UK, and Switzerland, processing is based on:

• Contract performance to provide app and subscription services
• Legitimate interest in operating, securing, and improving the app
• Compliance with legal obligations

Where required by law, we obtain your consent.

4. Sharing of Information

We may share personal information with:

• Cloud hosting providers
• App Store platforms
• Technical service providers supporting the app
• Legal authorities when required by law
• Successors in business transfers

All service providers must protect personal information and use it only for authorized purposes.

We do not share data for advertising purposes.

5. International Data Transfers

Your data may be processed in Australia or other countries where our service providers operate.

Where required by law, appropriate safeguards are implemented in accordance with GDPR, UK GDPR, and the Swiss FADP.

6. Data Retention

Personal information is retained only as long as necessary to:

• Maintain your account
• Provide subscription services
• Meet legal and tax obligations
• Resolve disputes and enforce agreements

Upon account deletion, data is deleted within a reasonable period unless retention is required by law.

7. Your Rights

Australian Users:

You may request access to or correction of your information under the Privacy Act 1988.

EEA, UK, and Swiss Users:

Subject to legal limitations, you have the right to:

• Access your data
• Rectification
• Erasure
• Restriction or objection to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us using the details below.

8. Account Deletion

You can request the deletion of your account and all associated data at any time by sending an email to hello@illusio.app. Please include the email address associated with your account. We will process your request within 30 days. Upon deletion, the following data will be permanently removed: your profile information, favourites, playback history, and subscription data.

9. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, or misuse.

Absolute security cannot be guaranteed.

10. Children

Illusio is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The current version will be published in the app.

Continued use of the app after changes constitutes acceptance.

12. Contact

For privacy questions or requests:

Email: hello@illusio.app

EEA, UK, and Swiss users may contact our Data Protection Officer: hello@illusio.app